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The computer resources division of IT encompasses three main areas of service for the EKU community: Computer Helpdesk | Desktop Support | Hardware Support Helpdesk main number (859) 622-3000 - (with phone support 24/7) Helpdesk Summer Hours of Operation
The Helpdesk is the hub for all service issues, questions, troubleshooting and consultation. It is an EKU computer user’s first point of contact for most technical issues at EKU. We provide a wide array of information to the university community, and pride ourselves on our partnership with users to promptly resolve many problems over the telephone or diagnose and report these issues to the Desktop Support Team for on site resolution. Some services the helpdesk provides on a daily basis:
Services to Come: IT Helpdesk Knowledge Base, system outage information, and more.
The Helpdesk support branch of the IT Computer Resources division provides ‘door to door’ service Some of the services we provide on a requested basis:
Our hardware support group partners with Accent Systems (link: http://www.accentsystems.com/) to repair Some of the services the Hardware Support team renders to the EKU community in house:
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